ahe365 Privacy Policy

This Privacy Policy ("Policy") describes how ahe365 ("ahe365", "we", "us", or "our") collects, uses, stores, shares, and protects personal information provided by users ("you", "your", "Player") of the ahe365 website and mobile application (together, the "Platform"). This Policy forms part of our overall Terms and Conditions and should be read alongside them.

ahe365 takes the privacy of its users seriously. We operate the Platform with a commitment to transparency regarding our data practices, and we handle all personal data in a manner consistent with applicable data protection principles. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

If you have any questions or concerns about this Policy or about how your personal data is handled, you may contact us at any time through the customer support function on the Platform. Our contact email is [email protected] (plain text — not a clickable link).

2.1 Information You Provide Directly

When you register for an account, make a deposit, request a withdrawal, or contact customer support, you may provide us with the following categories of personal information:

• Identity data: Full name, date of birth, gender, and nationality.
• Contact data: Email address, phone number, and residential address (including city, district, and postal code in Bangladesh).
• Verification documents: Copies of your National Identity Card (NID), passport, or other government-issued identification required for Know Your Customer (KYC) verification.
• Financial data: bKash, Nagad, Rocket, or Upay mobile wallet numbers; bank account details where applicable; deposit and withdrawal transaction records.
• Account credentials: Username and encrypted password. We never store passwords in plain text.
• Support communications: Records of messages you send to our support team, including any attachments or screenshots you provide.

2.2 Information Collected Automatically

When you use the Platform, certain technical and behavioural data is collected automatically by our systems. This includes:

• Device & technical data: IP address, device type, operating system, browser type and version, device identifiers, and screen resolution.
• Usage data: Pages visited, game sessions initiated, bets placed, session duration, click-stream data, and referring URLs.
• Location data: General geographic location derived from your IP address. We do not collect precise GPS location without your explicit consent.
• Cookie data: Data collected via cookies and similar tracking technologies as described in Section 7 of this Policy.

2.3 Information From Third Parties

ahe365 may receive information about you from trusted third-party sources, including:

• Payment service providers such as bKash, Nagad, and Rocket for the purpose of confirming transaction status and preventing fraud.
• Identity verification and fraud prevention agencies used during KYC checks.
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) who may share session and game-outcome data with us for settlement and dispute resolution purposes.
• Marketing analytics partners who provide aggregated, anonymised data about how users discover and engage with the Platform.

ahe365 processes your personal data on one or more of the following legal bases depending on the specific purpose of the processing activity:

ahe365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal information only in the following circumstances:

• Payment processors: We share necessary financial data with bKash, Nagad, Rocket, Upay, and other approved payment partners solely for the purpose of processing your transactions.
• Game providers: Session identifiers and game-outcome data are shared with third-party game providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) to facilitate game delivery and settle any disputes.
• Identity verification agencies: We may share your identity documents with regulated KYC service providers to fulfil our age and identity verification obligations.
• Legal authorities: We will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law or in response to a valid legal order. We will notify you of such disclosures to the extent permitted by law.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
• Service providers: We engage trusted third-party vendors for hosting, analytics, customer support software, and email communications. These vendors are bound by data processing agreements that restrict their use of your data to the services they provide to us.

All third parties with whom we share data are required to implement appropriate technical and organisational security measures to protect your personal information.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical analysis and platform improvement purposes.

ahe365 uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to operate the Platform effectively, remember your preferences, and gather analytics about Platform usage. Cookies are small text files stored on your device when you visit the Platform.

We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function. These enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Functional cookies: Remember your preferences (such as language settings and game lobby view) to improve your experience. You may disable these, but some features may not function as intended.
• Analytics cookies: Help us understand how users navigate the Platform, which games are most popular, and where users encounter difficulties. Data is aggregated and anonymised.
• Marketing cookies: Used to deliver personalised promotions relevant to your interests. These are only set with your prior consent.

You may manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the Platform.

As a user of the ahe365 Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our customer support team via the live chat function or by emailing [email protected] (plain text — not a clickable link).

• 👁️ Right of Access You may request a copy of all personal data we hold about you. We will respond to such requests within 30 days of receipt.
• ✏️ Right to Rectification If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• 🗑️ Right to Erasure You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• ⏸️ Right to Restriction You may request that we restrict processing of your personal data in certain circumstances, for example while a dispute about accuracy is being resolved.
• 📦 Right to Data Portability Where processing is based on your consent or on a contract, you may request a copy of your data in a structured, machine-readable format.
• 🚫 Right to Object You may object to processing of your data based on our legitimate interests, including profiling for marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds.
• ↩️ Right to Withdraw Consent Where processing relies on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

ahe365 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage for sensitive data including passwords, financial records, and identity documents.
• Access controls ensuring that only authorised personnel with a legitimate business need can access personal data.
• Regular security audits and penetration testing conducted by independent security professionals.
• Two-factor authentication (2FA) available to all users to protect their accounts.

While we take all reasonable precautions, no data transmission over the internet is entirely risk-free. In the unlikely event of a data breach that is likely to affect your rights and freedoms, ahe365 will notify affected users and relevant authorities within the timeframes required by applicable law.

The ahe365 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data through the Platform, we will immediately suspend the account, void any associated transactions, and delete the minor's personal data from our systems.

If you believe that a minor may have registered on the Platform using false information, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action promptly.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint about how ahe365 has handled your personal data, please reach out to our Data Support team using the details below. We aim to acknowledge all privacy enquiries within 5 business days and to provide a substantive response within 30 calendar days.

Email: [email protected] (plain text — not a clickable link)
Support: 24/7 live chat available within the Platform
Time Zone: Bangladesh Standard Time (BST, UTC+6)

If you are not satisfied with how we have handled your complaint, you may escalate the matter to the relevant data protection authority in your jurisdiction.